Privacy Policy
Last updated: May 25, 2026
1. Information We Collect
We collect information you provide when you sign up, pay, complete onboarding, upload documents, use the portal, or contact us. This may include name, email, phone number, nationality, country of residence, immigration history, family details, financial evidence, identity documents, application records, messages, invoices, and technical account information.
2. How We Use Information
We use your information to provide the Service, assess eligibility, prepare and organize documents, communicate with you, manage invoices and payments, secure accounts, troubleshoot issues, comply with legal obligations, and improve the platform. We do not sell your personal data.
3. Legal Bases
Where GDPR or similar laws apply, we process personal data to perform our contract with you, take steps you request before entering a contract, meet legal obligations, protect legitimate business and security interests, and, where required, based on your consent.
4. Service Providers and Sharing
We share information only as needed with trusted service providers that help operate the platform, process payments, host data, send email, manage storage, provide professional support, or comply with lawful requests. We may also share documents with authorities, consulates, visa centres, translators, or professional advisers when needed for your case and authorized by you.
5. International Transfers
Your data may be processed in countries other than where you live. When required, we use appropriate safeguards such as contractual protections, access controls, and service-provider security measures.
6. Security and Retention
We use technical and organizational safeguards including authentication, private storage, access restrictions, encryption in transit, and administrative controls. No system is perfectly secure. We keep personal data only as long as needed for the purposes described here, legal obligations, dispute handling, and legitimate business records.
7. Your Rights
Depending on where you live, you may request access, correction, deletion, restriction, portability, objection, or withdrawal of consent. You can contact us through the Contact page. We may need to verify your identity before acting on a request.
8. Cookies
We use essential cookies to run authentication and security features. Optional cookies are used only where enabled or accepted. See our Cookie Policy for more detail.
9. Children and Updates
The Service is not intended for children using it independently. Family-member data may be processed when needed for an immigration application. We may update this Privacy Policy as our services, providers, or legal requirements change.